Privacy

Website Privacy Notice www.pqa.it provided in accordance with Article 13 of EU Regulation 679/2016

Partenhotels s.r.l., with Registered Office: Via Mergellina n. 23, 80122 Naples; Business: Hotel Terme della Regina Isabella, Piazza S. Restituta, 80076 Lacco Ameno (NA), info@reginaisabella.it, provides you, in accordance with Article 13 of EU Regulation 679/2016 (GDPR), with some information regarding the processing of your personal data when visiting the website https://www.reginaisabella.com/

Collection and Processing of Personal Data
Browsing Data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified individuals, but by its very nature, could, through processing and associations with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) and other parameters related to the user's operating system and computer environment. These data are used solely to obtain anonymous statistical information on the use of the site and to check its correct functioning. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.

Data Provided Voluntarily
In the "newsletter" and "contacts" sections, you will be asked to provide personal data. In such cases, you will be provided with information in accordance with Article 13 of the GDPR regarding the processing of personal data in relation to the purpose pursued.

Provision of Data
Apart from what is specified for browsing data, the provision of data for additional processing purposes is optional. Failure to provide such data may make it impossible to pursue these additional purposes, specifically you will not be able to subscribe to the newsletter service or use the contact form.

Purpose of Data Processing and Scope of Communication of Personal Data
Partenhotels s.r.l. will process personal data for the following purposes:
• To enable website navigation;
• For the technical and commercial administration of the website;
• To respond to any contact or information requests from users;
• To respond to any newsletter subscription requests from users;
• To use the booking engine and e-commerce functionality for purchasing stays and products provided by the accommodation facility and the spa and beauty farm.

Processing Methods
Your personal data will be processed using company IT tools, paper archives, and IT tools managed by third parties. Your data will be processed by employees and collaborators authorized to process them in accordance with Article 29 of the GDPR. Specific security measures are observed pursuant to Article 32 of the GDPR to prevent data loss, unlawful or incorrect use, and unauthorized access.

Data Communication
Your processed data may be communicated to subjects contractually linked to Partenhotels s.r.l. within the European Union. Data may be communicated to third parties belonging to the following categories:
• Platform managers providing Social Network or Analysis services;
• Companies providing hosting services for the website database, with servers located in Italy at server farms certified according to ISO 9001:2015 and ISO 27001:2013 standards;
• Companies managing the website database in outsourcing;
• Platforms providing newsletter sending services;
• Consultants and Professionals, even in associated form;
• External collaborators with commercial and technical functions;
• Partner companies managing booking-engine content and communications;
• Public Security Authorities.

Subjects belonging to the above categories perform the function of Data Processor in accordance with Article 28 of the GDPR, or Co-controllers in accordance with Article 26 of the GDPR, or operate in total autonomy as distinct Data Controllers. The list of possible processors is constantly updated and available at our headquarters. Your data will not be disseminated in any way.

Data Transfer to Non-EU Countries
Your personal data is stored within the European Union, but also with providers offering hosting or analysis services based in non-EU countries. These providers are all adherents to the EU-US Privacy Shield agreement, legitimizing the secure transfer of data.

Data Controller
The data controller is Partenhotels s.r.l., with Registered Office: Via Mergellina n. 23, 80122 Naples - Telephone 081994322 – info@reginaisabella.it

Your Rights
You have the right to obtain from the controller the erasure (right to be forgotten), restriction, updating, rectification, portability, and objection to the processing of your personal data, and in general, you can exercise all the rights provided by Articles 15, 16, 17, 18, 19, 20, 21, and 22 of the GDPR, available at the following link. To exercise your rights, you can send a communication to the address indicated below or an email to privacy@reginaisabella.it. You can report or file a complaint with the Privacy Authority located in Piazza di Monte Citorio n. 121 – 00186 ROME – email: urp@gpdp.it